Refund Policy

All sales are final

Our recipes are digital content, delivered the moment access is granted, so all sales are final, with only the exceptions this policy names. This applies to:

• recipes bought one at a time;
• every subscription payment: the first payment and every renewal, on Monthly, Annual and Library plans; and
• extra recipes bought at the subscriber price.

Cancelling a subscription stops future charges. It does not refund a payment already made: your subscription stays active until the end of the period you have paid for, and nothing more is charged after that.

Recipe updates, a recipe retired from sale, and a cat that will not eat a recipe are not grounds for a refund.

The 14 day first-charge window

Your first payment for a plan with recipe credits (Monthly or Annual) is refundable on request within 14 days of that payment, if both of these are true:

1. no recipe credit from that payment has been used; and
2. no recipe has been bought at the subscriber price on that subscription on or after that payment.

The window exists once per customer, for your first subscription to a plan with credits. It also covers the annual payment of your first immediate switch to the Annual plan, on the same two conditions, once per customer. It never covers a renewal, and it does not apply to Library plans.

To ask, write to us through the contact form at thelils.com/contact or by email at within the 14 days. So that we can find your account, write from its email address or tell us what it is. We check the two conditions at the moment of refunding. When we refund, the unused credits from that payment are removed and your subscription ends. Credits from earlier payments, if you have any, stay usable for the grace period of your plan, counted from the later of the day the subscription ends and the end of the period those payments covered.

A goodwill refund is at our discretion and creates no right to another. A goodwill refund in full of a payment the window could have covered uses up the window.

Changing plans

When you switch to another plan at once (for example from Monthly to Annual), you pay the new plan’s full price plus tax that day, and the rest of the period you had paid for on the old plan is not refunded or credited. Your unused credits carry over. A move to a Library plan is scheduled for the end of the period you have paid for and charges nothing until then.

What a refund does to credits and recipes

A full refund of a subscription payment removes the unused credits that came from that payment. We may also remove the recipes that were added with those credits. If, after the refund, no payment we keep covers today, the recipes you got through a subscription are shown in basic view (the whole recipe, without Exact amounts and scaling) and the subscriber price stops until one does. A partial refund changes no credits by itself.

A full refund of a recipe bought one at a time or at the subscriber price removes that recipe from your library, unless we tell you that you keep it.

Technical problems

If a technical problem on our side stops you from opening a recipe in your library, tell us and we will restore your access. If you tell us within 7 days of adding the recipe and we cannot restore access, we refund that purchase, or, for a recipe added with a credit, give you a credit back or, if your subscription has ended, add another recipe of your choice to your library in its place.

Chargebacks

Please contact us before disputing a charge with your bank. Most problems are quicker to fix with us. A chargeback on a subscription payment or an extra recipe freezes all your recipe credits, stops your subscription from renewing, puts your subscription recipes in basic view, and blocks new subscriptions and plan changes while it is open. If it is decided against us, your subscription ends at once, the credits from that payment are removed, we may remove the recipes obtained with that payment, and you cannot subscribe again until we clear your account. Our Terms of Service have the details.

Deleting your account

Deleting your account ends your subscription at once, with no automatic refund of a period you have already paid for. If you are inside the 14 day first-charge window, ask for the refund before you ask us to delete the account. If we ever have to end your access ourselves before the end of a period you have paid for, our Terms of Service say what we refund.

The Picky Eater Promise

The Picky Eater Promise on our home page is our promise to help if your cat will not eat a recipe: tell us, and we work with you to adjust it: the texture, the preparation style, or the protein source where another version of the recipe or another recipe suits your cat better. It is a help promise. It is not a refund, and a different recipe is added through a credit or a purchase unless we offer it as a gesture.

Supplements and products from other sellers

Supplements, equipment and other products you buy from other sellers, such as Amazon, Chewy or iHerb, are subject to those sellers’ own return and refund policies. The Lils does not process returns or refunds for them.

Your statutory rights

Nothing in this policy limits rights that the law of your country, state or province gives you and that cannot be excluded by agreement.